Muskegon County Employee Workplace Violence Preparedness

With the workplace violence epidemic and the public scrutiny around the public service worker, 2 The Rescue has created this course to help workers professionally, efficiently and successfully manage the unique obstacles in the customer service profession. Active listening skills, efficient communication

techniques, and timely problem solving assessments are critical for safe, efficient and positive customer service experience. This seminar and attendee participation based training is designed to improve customer relations while increasing employee confidence and safety by learning the skills, principles and techniques for verbally controlling the interaction and de-escalating the conflict by using proven adult interaction methods.

▼ Show More Information

adress is not specified
11 May , Friday 08:30